Sugarup - Privacy Policy

1. Introduction

Welcome to the Sugarup App. When you use this service, we process your personal data and other information. “Personal data” means any data that allows us (whether or not we actually use it) to identify you (also known as a “user”), a natural person.

Your privacy is of utmost importance to us, and we have developed this Privacy Policy to explain it to you:

What information do we collect and why do we collect this information?

How we use and share this information.

How to access and update this information.

By using this service, you agree to our collection and use of your personal data and other information as described in this Privacy Policy, and you promise that: (I) you have read, understood, and agreed to this Privacy Policy; (II) you are 18 years of age or older (or your parent or guardian has read and agreed to this Privacy Policy for you). If you do not agree or are unable to make this commitment, you may not use this service. In this case, you must: (a) delete your account using the function in the application's "Settings," or contact us and request the deletion of your data; (b) cancel all subscriptions using the functions provided by Apple (if you are using iOS) or Google (if you are using Android); and (c) delete the application from your device.

This Privacy Policy has been incorporated into Sugarup 's Terms of Service by reference. Please read this Privacy Policy carefully. If you have any questions, please feel free to contact us via mukhtarahmad188786@gmail.com .

"GDPR" refers to the General Data Protection Regulation (EU) 2016/679, adopted by the European Parliament and the Council on 27 April 2016, concerning the protection of natural persons with respect to the processing of personal data and the free flow of such data.

2. Categories of Personal Data We Collect

We collect data that you voluntarily provide (for example, when you send us emails). We may also receive data about you from third parties (for example, when you connect to Google ). Finally, we automatically collect data (for example, your IP address).

2.1 The data you provide to us

The information you provide when setting up your profile includes, but is not limited to, registration data, account settings, and content you add to your profile, such as your email address, username, phone number, photos (including those deleted from your profile), and other media files; information about your interests and activities so that we can provide you with a personalized experience and support our discovery mechanisms, which, where applicable, match you with other users based on shared interests and similarities; your gender, age, and other personal characteristics and demographic information. When you choose to link your social media account to your service profile, we collect certain personal data from that social media website. Additionally, we may collect information when you contact us (e.g., via email or chat) or report service issues.

2.2 Data generated by our use of the service

For example: data about the pages you visit, your interactions with other users, the posts you share, and your usage of service features.

2.3 Data we automatically collected

Regarding how you found us, we collect data about your referral app or URL (i.e., the app or webpage where you clicked on our ads).

Device and location data. We collect data from your mobile device. Examples of this data include: language settings, IP address, time zone, device type and model, device settings, operating system, internet service provider, mobile carrier, hardware ID, and Facebook ID.

We use data to record how you interact with our services. For example, we record your clicks in specific areas of the interface, the functions and content you interact with, how frequently you use the app, the length of time you stay in the app, and your subscription orders.

We collect your Apple Advertising Identifier (“IDFA”) or Google Advertising Identifier (“AAID”) (depending on your device’s operating system). You can usually reset these numbers through your device’s operating system settings (but we have no control over this).

Sugarup may also collect non-personally identifiable information, such as certain personal profile information, including country of residence and preferences. In addition, Sugarup may collect and store information about your and other users' use and interaction with the service, including match results, number of member matches, match duration , device and connection information, IP address, device functionality, bandwidth, page view statistics, network type, and traffic to and from our services.

to share text messages, photos, screenshots, videos, and other communications with other users within the Sugarup app . If you choose to do so, your text messages, photos, screenshots, videos, and other communications will be stored on our servers. Furthermore, if you choose to share this content with other Sugarup users, we may not be able to remove it from our servers or make it unavailable to any users you have shared it with. Sending and sharing text messages, photos, screenshots, videos, or other communications within the Sugarup app is entirely your own decision. Once you choose to share this information, you should understand that you may no longer have control over how this information is used, and that this information may become public (partly depending on your actions or the actions of others with whom you have shared information). Sugarup is not responsible for any use or misuse of the information you share.

Sugarup may also collect user content you create on the service (such as photos, screenshots, comments, and other materials). Your photos may be taken by other users on Sugarup, and if they use Sugarup 's camera features, these photos may be stored and used by Sugarup . If you do not agree to all the terms of this Privacy Policy, please do not use this service.

If the service crashes or freezes, we also collect bug report information to investigate the bug and improve service stability, thereby enhancing the stability of future versions. These reports typically do not contain personally identifiable information, or only occasionally. As part of the bug report, we receive information such as your device type and version, device identifier, when the bug occurred, the features being used, and the application's state at the time of the bug. We will not use this information for any purpose other than investigating and fixing bugs.

2.4 To enhance user experience and functionality, we may use third-party SDKs (Software Development Kits). These SDKs may collect, process, or store user data. We are committed to taking all reasonable measures to protect your privacy and ensure the security of your personal information when using these SDKs.

Purpose of Data Use: Data collected by third-party SDKs will only be used to provide functions related to their services, such as ad display, personalized recommendations, and data analysis. The data will not be used for purposes unrelated to these functions.

Data Sharing: We will not share your personal information with any other third party without authorization. We will only share data with relevant third parties when legally required or to enable application functions (such as payment processing, advertising display, etc.).

Data anonymization and de-identification: For analytics that use data, Sugarup and third-party SDKs typically anonymize or de-identify the data to ensure that your personal identity cannot be directly identified through the data.

SDK: Google

Manufacturer: Google

Purpose of use: Login

Information collected: OpenID

SDK: Facebook

Manufacturer: Meta

Purpose of use: Facebook Event Manager

Information gathering: Please refer to https://www.facebook.com/privacy/policy/?section_id=1-WhatInformationDoWe

SDK:Rongyun

Manufacturer: RongCloud

Purpose of use: To provide real-time messaging functionality and services.

Information collected: Device brand, device model, ANDROID_ID, operating system version, CPU information, memory usage, IP address, network access method and type, user ID under App Key, application package name, time zone, language, App version number, App's App Key, user token, RongCloud SDK version number, carrier code MNO, API call error code, connection failure error code

SDK: Agora

Manufacturer: Agora

Purpose of use: Voice calls

Information collected: Network type, user's local IP address, WLAN and cellular network signal status, operating system, device model, CPU, memory, device battery level, audio stream data, Bluetooth, network latency, packet loss rate, bitrate, resolution, audio bitrate, and sampling rate.

SDK: adjust

Manufacturer: Adjust

Purpose of use: To install data attribution analysis.

Information collected: application activity, device or other identifiers

We promise that all use of third-party SDKs will comply with relevant legal and privacy protection requirements:

Comply with privacy laws and regulations, including but not limited to the EU's General Data Protection Regulation (GDPR) and the US California Consumer Privacy Act (CCPA).

Cross-border data transfer: If cross-border data transfer is involved, we will ensure that such data transfer complies with relevant legal requirements and take appropriate measures to protect your privacy and data security.

2.5. We may need to use system permissions on your device (excluding permissions accessed by third parties) to collect relevant personal information. Although we have already covered this in previous sections, this section will summarize all the system permissions used by Sugarup to provide you with a more systematic, complete, and transparent overview. You can choose whether to authorize us to use the relevant permissions on your device. If you do not authorize us to use these permissions, some services may become unavailable, but this will not affect your use of other Sugarup functions.

Photo album and storage permissions

Once you agree to grant this permission, we will use your device's photo album reading and storage functions. This function will be used to upload text, images, videos, and other content from your device, and may also cache text, images, and videos generated while using the Sugarup service. Please note that we will not automatically read the stored content of your local photo album; we will only obtain image/video data after you agree to grant this permission and actively select the corresponding image from your album. If you refuse this authorization, the aforementioned functions will not function properly.

Camera permissions

Once you grant this permission, we will use the camera function on your device. This function will be used to take photos, record videos, and collect and identify the images and videos taken or recorded during the process. If you refuse this authorization, the aforementioned functions will not be available.

Microphone permissions

Once you grant this permission, we will use your device's microphone and recognize your uploaded voice messages. This permission will be used to enable voice input and to collect and recognize the voice messages input during the process. If you refuse this permission, the aforementioned functions will be unavailable.

Message push permissions

Once you grant this permission, we will send you push notifications so you can receive and be aware of our messages promptly. If you refuse this permission, you will not be able to receive any push notifications from us.

Floating window permission

In order to make the "Party" content float over other content, we will request your floating window permission. If you refuse this permission, the above function will not be possible.

Device information access permissions

Once you agree to grant this permission, we will collect your device information to protect your account and login security. This information is used to optimize user experience, conduct security checks, identify frequently used devices, and check device binding status. If you are an Android user, refusing this authorization will prevent you from using this product and/or service normally. If you are an iOS user, due to iOS system limitations, you may not be able to directly refuse or disable the above authorization. However, for certain device information (e.g., IDFA information, subject to the actual situation as iOS system policies are updated from time to time), you can choose whether to authorize us to collect it. If you refuse authorization, we may not be able to provide you with the corresponding functions or services (e.g., if you refuse our collection of your IDFA information, we will not be able to provide you with personalized displays based on IDFA tracking identifiers).

Access to the network and permission to obtain network status

Once you grant this permission, our app will be able to connect to the internet. Additionally, for risk control and service provision purposes, we can monitor network changes and alert users to the current network environment. Refusing this permission will prevent you from using this product and/or service normally.

3. For what purposes do we use your personal data?

We collect your personal data and other information to provide a safe, high-quality, and personalized user experience for every service user. We may use the information we collect for the following purposes:

Publish your user profile and interest-based discoveries. Social platforms mean you can connect with other users. We will process your data into a unique user profile that will be visible to other users, platform visitors, and some search engine users. Users can control the information in their profiles and choose whether to display their profiles in public search results (via settings). We may use the interests, tags, and preferences you provide to help you connect with relevant users based on shared interests and community background.

We are committed to improving and developing matching results, technology, and other features. We focus on increasing the success rate of our matches. The more detailed the user information we have, the more accurate and successful our matching results will be.

We improve platform functionality by analyzing and interpreting user statistics. We are happy to use new technologies to improve and update our products and services.

Advertising. Advertising enables us to provide you with richer content on our service. Some of our ads are based on page content you browse elsewhere on the internet (i.e., online behavioral advertising). We believe these personalized ads are more relevant to you and therefore more engaging. We and our partners (including Facebook and Google) use your personal data to personalize ads and may even show them to you at appropriate times. For example, if you have our app installed, you may see ads for our products in your Facebook feed. How to opt out or influence personalized ads: iOS: On your iPhone or iPad, go to Settings, tap Privacy, tap Advertising, and select Limit Ad Tracking. You can also reset your advertising identifier in the same section (this also helps reduce the personalized ads you see). Android: To opt out of ads on your Android device, simply open the Google Settings app on your phone, tap Advertising, and enable Opt Out of Interest-Based Advertising. You can also reset your advertising identifier in the same section (this also helps reduce the personalized ads you see).

Detecting and preventing fraud, abuse, and violations of our Terms of Service is crucial for providing a safe and efficient platform. We use automated tools and human review to identify and stop undesirable user behavior or illegal activity within the service. While we do not typically read or monitor private messages, we reserve the right to access and view such content in specific circumstances to investigate abuse reports, detect fraud, or fulfill legal obligations (e.g., if we receive multiple complaints about the same user behavior).

We conduct general membership management and provide paid services. This refers to any necessary actions taken to ensure the quality of service provided to users. We use information to provide you with personalized services, such as choosing your available payment methods, determining your eligibility for promotions, and showing you personalized advertisements. Some data we receive may be considered "sensitive data" due to its nature. Sensitive data refers to data concerning your health condition, race or ethnicity, political opinions, religious or philosophical beliefs, and sexual orientation. Users are not required to share sensitive personal data in their profiles, but may choose to do so. Sensitive personal data is used solely for the purposes described above. During the registration process, users expressly consent to our processing of all their personal data.

In order to fulfill our legal obligations, we may process, use, or share your data where required by law, especially when law enforcement agencies request your data through lawful means.

4. As the data subject, what rights do I have?

All users can rest assured that we will handle their personal data in a fair and legal manner. We guarantee the following:

Your personal data will only be used for the expressly stated lawful purposes.

The processing of personal data will always be adequate and moderate, and never excessive.

We will never store your personal data for longer than absolutely necessary.

We have taken sufficient technical and organizational measures to ensure that your personal data is handled securely. These measures are commensurate with the nature of personal data and the severity of the potential risks.

Each user has the following permissions:

Right to object: Every user may object to the processing of their personal data if there are sufficient, legitimate, and justifiable reasons related to their specific circumstances. If the personal data was obtained for direct marketing purposes, the user may object to the proposed processing of personal data at any time free of charge and without any formalities.

Access rights: Each user has the right to access all information relating to the processing of their personal data.

Right to Correction and Deletion: Each user may request correction or deletion of their personal data at any time. You can update or correct the profile information you provided to Sugarup, or deactivate your profile , by editing your account settings or sending an email to mukhtarahmad188786@gmail.com . Sugarup may retain certain information for a *reasonable period* to fulfill our legal obligations or for legitimate business purposes, such as resolving disputes and protecting our legal rights.

Data portability right: You have the right to receive your personal information in a structured, commonly used, and machine-readable format. You may also request that we transfer this information to other organizations, where technically feasible.

Right to restrict processing: You may request us to restrict the processing of your personal information in the following circumstances: (1) you object to the accuracy of the data; (2) the processing is illegal, but you prefer restriction rather than deletion; (3) we no longer need the data, but you need the data to establish, exercise or defend legal claims.

Right to withdraw consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the legality of any processing based on consent prior to the withdrawal.

Right to complain: If you believe your privacy has been violated, you have the right to file a complaint with the relevant data protection agency in your jurisdiction.

The right to non-discrimination: We will not discriminate against you for exercising any privacy rights.

How to exercise your rights

To exercise any of the above rights, please contact us: mukhtarahmad188786@gmail.com We will respond to your request within the timeframe stipulated by applicable law. To verify your identity and process your request, we may require you to provide additional information.

5. Choose not to receive future communications.

opt out at any time by clicking the "unsubscribe" link in our emails or by sending an email directly to mukhtarahmad188786@gmail.com . Please note that even if you opt out of marketing emails, we may still send you non-promotional information related to your account, transactions, or ongoing business relationships.

6. Public social areas

Your use of areas in this service designed for interaction with other users may reveal your username and may allow you to post certain personal information. By choosing to use these areas, you understand and agree that anyone with access to these areas may access and forward any information about you that you post or include in these areas. As with any social networking service, you should exercise caution when disclosing personal information to strangers.

In addition, this service may allow you to interact with third-party websites or services, such as "liking" products on this service or "sharing" content to other websites or services. If you choose to "like" or "share" content on this service, or otherwise publish information through this service to third-party websites, services, features, or applications, that information will be public, and third parties may have access to information about you and your use of this service.

7. Third-party websites

This service may contain links to websites operated and maintained by third parties, which we have no control over. The privacy policies of these linked websites may differ from ours. You access these linked websites at your own risk. Similarly, you may access and use this service through third-party websites that we have no control over. We have no control over the privacy policies of these third-party websites, and you access them at your own risk.

8. Security Monitoring

We take commercially reasonable security measures to help protect your personal data. However, no electronic data transfer or information storage can be guaranteed to be 100% secure. Please note that we cannot ensure or guarantee the security of any information you transmit to us, and you use this service and provide us with information at your own risk.

To protect your rights and those of other users, we may monitor your use of the Service and use the personal data and/or other information we collect about you in order to: identify fraudulent activities and transactions; prevent abuse of the Service and investigate and/or prosecute potential threats or abuses against the Service; ensure your compliance with the Terms of Service and this Privacy Policy; investigate or enforce these agreements; and protect the rights and property of you, Sugarup , its partners, and other customers. This security monitoring may result in us collecting, recording, and analyzing your online activities or communications through the Service. If you do not agree to these terms, you must stop using the Service.

9. Child safety and protection against sexual abuse and exploitation.

We have a zero-tolerance policy for child sexual abuse and exploitation (CSAE) and are committed to preventing any abuse of our services for such purposes. This section outlines our standards and procedures for protecting children and preventing activities related to CSAE.

9.1 Prohibited Content and Activities

The following content is strictly prohibited from being published on our services:

Any content that involves or promotes the sexual exploitation of minors.

Any content that sexualizes minors.

Content that harms or encourages harm to minors.

Attempting to lure or exploit minors.

Share or collect CSAE content.

Any other activity that may harm or exploit children.

9.2 Prevention and Monitoring

To maintain a safe environment, we:

Implement an automated content detection system where applicable.

Regularly review user-generated content.

Monitor suspicious activity patterns.

Establish a sound age verification process.

Provide training to our audit team on CSAE prevention and detection.

We regularly update our security measures based on emerging threats.

9.3 Reporting Mechanism

If you encounter any content or activity that may involve child sexual abuse, we offer several reporting channels:

In-app reporting functionality.

Email : mukhtarahmad188786@gmail.com

All reports submitted through the contact form on our website will be processed with the highest priority and kept confidential.

9.4 Response Procedure

When we receive reports related to Customer Experience Affected Events (CSAEs), we:

Immediately ensure the safety and proper preservation of all relevant evidence.

Delete the reported content.

The relevant accounts have been suspended pending the investigation results.

Report to the relevant law enforcement agencies as required by law.

We will fully cooperate with law enforcement in their investigation.

9.5 Cooperation with law enforcement agencies

We have established procedures for the following aspects:

Respond to legal requests related to the CSAE investigation.

Store and provide relevant data to authorized law enforcement agencies.

Report CSAE content to the relevant national authorities and organizations.

9.6 Preventive Measures

We take proactive measures to prevent serious adverse events in children:

Implement comprehensive content review guidelines.

Maintain a clear user reporting mechanism.

We regularly update our detection system.

Provide employees with training on CSAE prevention and reporting.

Collaborate with industry partners and security organizations.

9.7 Continuous Improvement

We regularly:

Review and update our measures to prevent adverse events in children.

Assess emerging threats and adjust our protection mechanisms accordingly.

Engage with child safety experts and organizations.

We update our policies and procedures in accordance with new developments in the field of child safety.

If you have any questions about our child safety policy or would like to report any issues,

Please contact us: mukhtarahmad188786@gmail.com

10. U.S. Resident Privacy Statement

This section supplements our Privacy Policy and applies to residents of all U.S. states (including California, Colorado, Connecticut, Utah, Virginia, Texas, Florida, etc.), which have applicable privacy laws. We have prepared this notice to comply with the California Consumer Privacy Act (CCPA/CPRA) and other comprehensive state privacy regulations.

10.1 Your Privacy Rights

Depending on the laws of the state where you reside, you may have the following rights related to your personal information:

Access rights and data portability rights: You can request to know what personal information we collect, use, and disclose about you. You can also request a copy of your data in a portable, electronic, and structured format.

Right to erasure: You can ask us to erase the personal information we have collected, except in certain legal exceptions (e.g., to complete a transaction, for security, to prevent fraud, or for legal obligations).

Right to Correction: If we have retained inaccurate personal information about you, you have the right to request that we correct it.

Right to opt out of sale or sharing: You have the right to opt out of the “sale” of your personal information or the “sharing” of your data for cross-context behavioral advertising.

Right to limit the use of sensitive information: You may request that we limit the use of sensitive personal information (such as precise geographic location or device identifier) to the extent necessary to provide our services.

The right to non-discrimination: We will not discriminate against you for exercising any privacy rights (e.g., refusing to provide services or charging different prices).

10.2 How to exercise your rights

To submit a verifiable application, please contact us:

Email : mukhtarahmad188786@gmail.com

Verification Process: We must verify your identity before processing your request. Please provide sufficient information (e.g., name, email address associated with your account) so that we can reasonably verify your identity. If you appoint an agent, we need your signed written permission or power of attorney.

Response time: We aim to respond within forty-five (45) days. If more time is required, we will notify you of any extensions in writing. Under applicable law, we are only required to respond to a limited number of requests per user (usually two) within 12 months.

10.3 Sale and Sharing of Data

In some states, the definition of "sale" is broad and may include the transfer of data for any value.

Direct Sales: We will not sell your personal information for profit.

Targeted Advertising: We will not share your personal information with third parties for cross-platform behavioral advertising. Our marketing campaigns are limited to our own services.

Opt out of tracking: If you wish to stop sharing your device identifier or geolocation data with our service providers, please adjust your device settings (e.g., Limit Ad Tracking on iOS or Opt out of Ad Personalization on Android).

10.4 . Sensitive Personal Information

We process sensitive personal information (such as precise geographic locations or technical identifiers) only when necessary to provide the service or goods that a typical consumer would reasonably expect. We will not use sensitive personal information for any purpose other than providing application functionality, such as inferring your characteristics.

1.1 . Data Retention

We will store your personal data for a reasonably necessary period of time, including (but not limited to) the period during which you have an account within the app, for the purposes described in this Privacy Policy (including providing services to you). We will also retain and use your personal data as needed to fulfill our legal obligations, resolve disputes, and enforce our agreements.

1.2 . Agreed to transfer

In order to provide you with our products and services, we may send and store your personal data in countries other than your place of residence or country of business, including the United States. Therefore, if your place of residence or country of business is outside the United States, your personal information may be transferred to countries other than your place of residence or country of business, including those countries that may not be able to provide the same level of personal information protection as the United States. We are committed to protecting the privacy and confidentiality of your personal information during the transfer process.

If you reside or are located within the European Economic Area (EEA) and such data transfers occur, we will take appropriate measures, to the extent permitted by applicable law, to ensure that data processing in any such country receives the same level of protection as it does within the EEA. By using and accessing our products and services, users residing or located outside the United States consent to and permit the transfer of their personal information to and processing on servers located outside their country of residence, where the protection of such information may differ from the legal requirements of their place of residence or location.

1.3 . Other

By completing your registration, you expressly agree that we will process your personal data and other information in accordance with this Privacy Policy.

Given the rapid pace of technological advancement, we cannot predict the specific features of future services. Therefore, your consent also applies to our use of new technologies and methods to process your personal data and other information, provided that such processing aligns with the original purpose of our services.

We will update this Privacy Policy from time to time. We encourage you to review our services periodically for any changes to this Privacy Policy or our other policies. If we change how we process previously collected personal data, and the changed processing is substantially less restrictive than that described in the version of this Privacy Policy in effect when we collected the information, we will make reasonable efforts to give notice and obtain your consent for such use as required by law.

If the Company is acquired or sold, all rights and obligations under this Privacy Policy will be transferred to the new owner. If the new owner makes material changes to the Privacy Policy, he/she will provide users with all necessary information regarding those changes.

1.4 . Additional Questions

If you have any questions about this Privacy Policy, please feel free to contact us via mukhtarahmad188786@gmail.com .